The honest problem
Your team is drowning in repeat work.
Same 30 questions, every week. Scheduling, qualifying, answering. Cost of a full-time receptionist: $60–80k. Cost of an AI agent doing the same work: a fraction. No sick days, no holidays, no "I'll get back to you" — just instant answers, 24/7.
What you get
Three layers. One staff member that never sleeps.
Custom Knowledge Base
Trained on your website, your docs, your FAQs, your tone. The agent knows your business as well as your best front-of-house — and never has a bad day.
Multi-Channel Deployment
Web chat, email autoresponders, SMS, voice (optional). One brain, every channel customers actually use. Conversations stay continuous across them.
Smart Human Handoff
The agent knows what it can answer and what it can't. Complex cases get summarised and passed to your team with full context. No one gets dropped.
How it works
From scope to live agent in 4 weeks.
Discovery
We map the conversations you want the agent to handle. Bookings? Pricing? Triage? We scope tight before we build.
Build + train
2–3 weeks. Knowledge base loaded, voice trained, edge cases mapped. Tested against your real historical queries.
Beta with you
1 week. You break it on purpose. We patch. Repeat until you can't catch it out.
Launch + tune
Live to customers. Monthly review — what queries are growing, where the agent's weak. We tighten.
Who it's for
For teams where repetition is killing the work.
Service businesses with high inquiry volume
Tradies, real estate, cleaners — you're answering "do you do X?" 30 times a day. The agent answers, qualifies, books. You only see real opportunities.
Clinics & practices needing 24/7 booking
Cosmetic, dental, allied health. Patients DM after hours. The agent books them while you sleep, AHPRA-compliant.
E-comm with predictable questions
"When will my order ship?" "Do you have this in size 10?" The agent answers instantly from your store data. Your humans handle the messy stuff.
Teams that want humans on human work
If 60%+ of your team's inbox is repeats, you're paying premium rates for AI-replaceable work. We fix it.
Common questions
The things people ask before booking.
Can it really handle complex questions?
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Yes — to a point. We scope the agent's job tightly: bookings, qualification, common questions, knowledge lookup. Anything outside scope, it confidently passes to a human. Pretending to do everything is what makes other chatbots feel robotic.
Will it sound like a robot?
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Not after training. Voice calibration is part of the build — your tone, your phrasing, your reassurances. Most users don't realise they're talking to AI until they try to break it. That's a feature, not a deception — we always disclose it's AI on first contact.
What if it gives wrong info?
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We design for it. The agent is grounded in your real content — it can't make up policies or prices. When unsure, it says "let me check with the team" instead of guessing. Every conversation is logged so we can catch drift early.
Voice and phone calls — really?
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Real, yes. Voice agents can take calls, book in your calendar, transfer to a human when needed. The tech crossed "good enough" in 2024. Not right for every business, but for clinics and trades it can replace a whole shift of reception work.
Where does my customer data go?
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Australian-hosted infrastructure where possible. Conversations encrypted in transit and at rest. Never used to train external models. You own the conversation log and can export or delete it any time. Privacy Act compliant by design.
Can it use my CRM or booking system?
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Yes. We integrate with GoHighLevel, HubSpot, Salesforce, Calendly, Cal.com, Shopify, plus most Aus booking platforms. If we don't have a direct integration, Make/Zapier covers it.
Book your agent call
Pick a time.
Let's scope your agent.
Free 30-minute call. Tell us the conversations that eat your team's day — we'll tell you which can be handed to an agent and what it would cost.